wHAT ARE YOUR HOURS OF OPERATION?

WE ARE OPEN MONDAY - FRIDAY 1030AM -530PM CST

do you only book group travel?

For the most part the answer is yes.  But we have some amazing Agents on our team that can book individual travel for you. Contact us for more information. 

are only women allowed to travel with you all?

The answer to this is no.  Although we don't market to men, they are more than welcome to join us.  Now there is a caveat to this.  No man is allowed to book on his own, only men traveling with a female traveling with the group is allowed. 

besides social media and the chat box here, how can i get in touch with someone at ladies & luggage?

If you're not into social media and haven't gotten a response from the chat, you are more than welcome to call us during our business hours.  Our toll free number is 1-866-712-8728, you can also send a text message to this number.  You may also reach us via email at info@ladiesandluggage.com. We respond to emails in the order in which the are received and in doing so, it may take 2-3 business days for a response. Sending more than one message will not yield a quicker response. 

i need to cancel, how am i refunded?

All payments are nonrefundable. This is why we STRONGLY SUGGEST everyone purchase Travel Insurance

what forms of payment do you accept?

We accept all major credit cards.  We DO NOT accept cash or checks and all bookings and subsequent payments associated with your booking MUST be made online via link on your invoice or our website. 

once i make a booking how do i make monthly payments?

Once your booking is submitted you will automatically receive an invoice that reflects your deposit made. Every 30 days thereafter payments will be deducted from card used to  make your deposit.  At any time you can log into your client portal to make additional payments. 

Are payments automatically deducted from my account monthly?

Yes, you can contact us directly to make changes to this option. 

do i have to make monthly payment?

Yes, monthly payments are required to keep your booking active. 

do you offer roommate matching?

Yes, we offer roommate matching, but this service is not guaranteed.  If you are matched with a roommate it is the responsibility of you and your roommate to keep in touch and make timely payments. 

What if my roommate cancels?

We will allow you to upgrade to a single occupancy or you can find a new roommate. 

when will i receive the full itinerary for my trip?

Full Itineraries are sent via USPS mail 20- 30 days before departure. ​