wHAT ARE YOUR HOURS OF OPERATION?

WE ARE OPEN MONDAY - FRIDAY 1030AM -530PM CST

do you only book group travel?

For the most part the answer is yes.  But we have some amazing Agents on our team that can book individual travel for you. Contact us for more information. 

are only women allowed to travel with you all?

The answer to this is no.  Although we don't market to men, they are more than welcome to join us.  Now there is a caveat to this.  No man is allowed to book on his own, only men traveling with a female traveling with the group is allowed. 

besides social media and the chat box here, how can i get in touch with someone at ladies & luggage?

If you're not into social media and haven't gotten a response from the chat, you are more than welcome to call us during our business hours.  Our toll free number is 1-866-712-8728, you can also send a text message to this number.  You may also reach us via email at info@ladiesandluggage.com. We respond to emails in the order in which the are received and in doing so, it may take 2-3 business days for a response. Sending more than one message will not yield a quicker response. 

i need to cancel, how am i refunded?

All payments are nonrefundable. This is why we STRONGLY SUGGEST everyone purchase Travel Insurance

what forms of payment do you accept?

We accept all major credit cards.  We DO NOT accept cash or checks and all bookings and subsequent payments associated with your booking MUST be made online via link on your invoice or our website. 

once i make a booking how do i make monthly payments?

Once your booking is submitted you will automatically receive an invoice that reflects your deposit made and the capability of making all future payments by only clicking the link in the invoice. 

Are payments automatically deducted from my account monthly?

No, payments must be submitted monthly by clicking the link on the invoice. 

do i have to make monthly payment?

Yes, monthly payments are required. If you need to make bi weekly payments instead please let us know.  If you miss 2 monthly payments, your booking will be canceled. 

do you offer roommate matching?

Yes, we offer roommate matching, but this service is not guaranteed.  If you are matched with a roommate it is the responsibility of you and your roommate to keep in touch and make timely payments. 

What if my roommate cancels?

We will allow you to upgrade to a single occupancy or you can find a new roommate. 

when will i receive the full itinerary for my trip?

Full Itineraries are sent via email 30 days before departure. ​